HelloFace Privacy Policy

Update time of this version: [1], [1], 2022

SiChuang LuQiao Technology Co., Ltd. and its affiliates (hereinafter collectively referred to as "HelloFace" or "we") have always solemnly committed to protecting users (hereinafter collectively referred to as "Users" or "We") who use HelloFace's products and services (hereinafter collectively referred to as "HelloFace Services"). You”) personal information and privacy security. When you use HelloFace services, we may collect and use your relevant personal information. We hope to explain to you the relevant matters such as our corresponding processing rules when collecting and using your relevant personal information through the "HelloFace Privacy Policy" (hereinafter referred to as "this Policy"), so as to better protect your rights and interests.

Before using HelloFace services,Please read and thoroughly understand this policy, especially the terms marked in bold. Start using it again. If you do not agree with the content of this policy, it may cause the HelloFace service to fail to operate normally, or to achieve the service effect we intend to achieve, you should immediately stop accessing/using the HelloFace service.

After reading this policy, if you have any questions about this policy or matters related to this policy, you may use the "How to Contact Us" section of this policy Contact us via the feedback channels listed, and we'll get back to you as soon as possible.

This policy will help you understand: 1. How we collect and use personal information 2. How we use cookies or similar technologies 3. Personal Information We May Share, Transfer and Disclose 4. How we store and protect personal information 5. How to manage your personal information 6. Third-party services VII. Protection of minors VIII. Revisions and Notices IX. How to contact us

1. How we collect and use personal information

We collect your personal information mainly for you and other users to use HelloFace services more easily and satisfactorily. HelloFace's goal is to provide all Internet users with a safe, fun, and educational online experience, and this information helps us achieve that goal.

(1) We will collect and obtain your personal information through the following means:

1. The information you provide. For example:

(1) The information you provide to us when you register an account for HelloFace services or use HelloFace services;

(2) The shared information you provide to third parties through the HelloFace service, and the information stored when you use the HelloFace service.

Please note that if you upload or post information in a public area of ​​the HelloFace service visible to other users, and in your responses to information uploaded or posted by others , such information may be collected and used by others. When you become aware that others are improperly collecting or using your information, you can contact us through the feedback channels listed in the "How to Contact Us" section of this policy.

2. Your information shared by third parties. That is, the shared information about you provided by third parties when using HelloFace services.

3. Your information obtained by us. When you use HelloFace services, we collect, aggregate, and record information, such as log information, location information, and device information.

(2) We will collect and use your personal information of the following types for the following purposes:

Please understand and agree that we hope to provide you with perfect products and services, so we will continue to improve our products and services, which means that with the iteration, expansion, and upgrade of products and services, we will New services or business functions may be introduced frequently or business functions may be re-divided, and new personal information may need to be collected or the purpose or manner of use of personal information may be changed. If we want to use your personal information for other purposes not specified in this policy or collect additional personal information not mentioned in this policy, we will use page prompts, interactive procedures, APP announcements or other means to obtain your consent. During this process, you can contact us through the feedback channels listed in the "How to Contact Us" section of this policy, and we'll get back to you as soon as possible.

1. Help you complete registration and login

When you register, log in to HelloFace and use related services,you can create an account with your mobile phone number, and you can complete the relevant network identification information(HelloFace account number, avatar, password),We collect this information to help you complete the registration. The collection of mobile phone numbers is necessary to fulfill the requirements of national laws and regulations regarding the online real-name system (authentication of real identity information). If you refuse to provide your mobile phone number for registration and login, we may not be able to provide you with corresponding services.

Based on our cooperation with third parties, when you use the "One Click Login" feature, with your consent, we will send you The mobile phone number in the device is used as your registration and login account and is exempt from password or dynamic verification code verification, providing you with quick registration and login services. If you do not want to use the "one-click login" function, you can register and log in to HelloFace in other ways.

You can use a third-party account to register and log in to HelloFace, but you need to authorize us to obtain your information on the third-party platform (Public information such as avatars and other information authorized by you), used to generate a HelloFace account bound to the third-party account, so that you can directly register, log in and use HelloFace and related services. In some cases, we need to re-authenticate and bind your mobile number to confirm the authenticity and relevance of the third-party account.

We will generate a HelloFace account for your account when you register for HelloFace, and the HelloFace account is the public identifier of your account. You can choose to set up a HelloFace account according to your own needs. You can fill in the avatar by yourself to complete your personal information. Not filling in the information will not affect your use of HelloFace account and services.

2. Maintain the normal operation of basic functions

During your use of our services, in order to identify abnormal account status, understand product adaptability, ensure the network and operational security of HelloFace services, and maintain the normal operation of the aforementioned basic functions, We may directly or indirectly collect, store and associate information about the services you use and how you use them, including:

(1) Log information: When you use our services (including background running and silent state), we may automatically collect your detailed usage of our services as About web logs are kept. For example: your login account, search query content, IP address, telecommunications operator, network environment, language used, date and time of access, and web browsing records you visit, Push open records, duration of stay, refresh records, and release records.

(2) Device information: When you use our services (including background operation and silent state), we may receive and record information about the device you use. For example: device model, operating system and version, client version, device resolution, package name, device settings, process and software list, device identifier (MAC address/IMEI/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information), software and hardware characteristics information, information about the location of the device (such as IP address, GPS location, and WLAN access point, Bluetooth, and base station sensor information that can provide relevant information). In order to collect the above basic personal device information, we will apply for permission to access your device information. We collect this information to provide you with our basic services and basic functions. If you refuse to provide the above permissions, it may lead to You cannot use HelloFace services.

Please note that individual device information and log information are information that cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or use it in combination with personal information, such non-personal information will be considered personal information during the combined use, unless authorized by you Or unless otherwise provided by laws and regulations, we will anonymize and de-identify such personal information. During the combined use, this information will be treated and protected as your personal information in accordance with this policy.

3. You use HelloFace core service functions

(1) When you use the recording function or upload audio/video services, we will ask you to authorize the microphone, device storage read/write and access, and album sensitive permissions. If you refuse to provide authorization, you will not be able to use this function, but it will not affect your normal use of other functions of HelloFace.

(2) When you use recording to text, audio noise reduction, adding background sound, audio clipping, audio to text, voice translation, call recording, extracting audio, and importing audio services , we will ask you to authorize the device to store read/write and access, microphone, album sensitive permissions. If you refuse to provide authorization, you will not be able to use this function, but it will not affect your normal use of other functions of HelloFace.

(3) When you save audio, documents, pictures, and videos, you are required to provide device storage, read, write, and access permissions.If you refuse to authorize the provision, you will not be able to Use this function, but it will not affect your normal use of other functions of HelloFace

Please note that the information you upload, publish and save may contain your personal information or sensitive personal information, please consider carefully before operating. If the information you upload, publish and save involves the personal information of others, you should obtain the consent of others before publishing. 4. Help you complete order placement and payment services

When you order a specific service in the HelloFace service, we will generate an order for you to purchase the service through the system. When you use the payment function, the payment is made through the cooperative third-party payment institution (WeChat payment, Alipay payment)The provided payment service is completed, Third-party payment service may use biometric information for payment verification, please read the privacy of the third-party institution when you use the third-party payment service Policy, if you do not agree to this agreement, please stop using the third-party payment service in time.

5. Provide you with WeChat customer service or other user response functions

When you contact our WeChat customer service or use other user response features (such as personal information protection complaints or suggestions, other complaints and needs), We may require you to provide necessary personal information to match and verify your user identity, to protect your account and system security. We may also store your contact details (which you use when you contact us or other contact details you unsolicited to us), records and content of your communications/calls with us, Other necessary information related to your needs, to contact you or help you solve your problem, or to record the resolution and outcome of related problems.

6. Provide you with product or service information push

Based on the information you provide us, the information we may collect, and the information we collect about you through indirect means (such as your browsing history, device information, location information, order information), we may conduct recommendation algorithm modeling, programmatic advertising recommendation algorithm modeling, user behavior analysis and user portraits based on a combination of one or more of the above information to extract your browsing, search preferences, behaviors Habits, location information-related features, in order to provide you with a page display that better suits your needs. If you need to turn off these features, you can turn off this feature through [My]-[Settings]-[Privacy Settings].

7. Provide you with security

In order to improve the security of your use of the services provided by us and our partners, protect the personal and property safety of you or other users or the public, and better prevent phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, Network intrusion and other security risks, more accurately identify violations of laws and regulations or HelloFace service-related agreement rules, We may collect, use or integrate your account information, transaction information, device information , log information, and information that we and our partners have obtained your authorization or shared in accordance with the law, to comprehensively judge your account and transaction risks, perform identity verification, detect and prevent security incidents, and take necessary records, audits, Analysis and treatment measures.

8. You understand and agree that some of HelloFace's individual services may require you to enable specific access permissions on your device to enable the collection and use of information involved in these permissions. For example: (1) After you enable the storage permission, you allow us to access your storage space so that you can upload, download and save content, or implement functions such as corresponding services through caching; (2) After you enable the device information permission, you allow us to obtain your device information as a unique identifier of your device, so as to provide you with page display and information that better suit your needs. It is recommended that you like content, understand product adaptability, identify abnormal status, and ensure the network and operational security of HelloFace services; (3) After you enable the album permission, you can upload documents/photos/pictures/audio/videos to realize functions such as audio-to-text, text-to-audio, and audio extraction; (4) After you turn on the microphone and related voice permissions, you can use recording, dubbing, etc.; (5) After you enable the mobile phone address book permission, it is convenient for you to find the contact number faster and perform the call recording service.

When you need to turn off these functional permissions, you can turn off these functional permissions by click [My]-[Settings]-[Privacy Settings]. Please note that when you open any permission, you authorize us to collect and use relevant information to provide you with corresponding services. Permission continues to collect and use relevant information, and cannot provide you with the services corresponding to this permission. However, your decision to close the permission will not affect the previous collection and use of information based on your authorization.

8. Exceptions to authorization and consent

According to relevant laws and regulations, your authorization and consent are not required to collect your information in the following situations:

(1) Those directly related to national security and national defense security;

(2) Directly related to public safety, public health, and major public interests;

(3) Directly related to criminal investigation, prosecution, trial and execution of judgments;

(4) In order to protect your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;

(5) The collected personal information is disclosed to the public by you;

(6) Necessary to sign and perform the contract according to your request;

(7) Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;

(8) Necessary to maintain the safe and stable operation of HelloFace services, such as discovering and disposing of product or service failures;

(9) Necessary for legitimate news reporting;

(10) When it is necessary to carry out statistical or academic research in the public interest, and when the results of academic research or description are provided externally, the information contained in the results is de-identified;

(11) Other circumstances stipulated by laws and regulations.

2. How we use cookies or similar technologies

We or our partners may obtain and use your information through cookies or similar technologies, and store such information as log information.

By using cookies, we provide our users with a simple and fun web experience. A COOKIES is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. We use cookies for the benefit of their users. COOKIES allow us to serve you better and faster, and make your experience on HelloFace services more specific.

We and third-party partners may collect and use your information through cookies or similar technologies, and store such information.

We use our own cookies or similar technologies, which may be used for the following purposes:

1. Remember your identity. For example: COOKIES or similar technologies help us identify you as our registered user, or save the preferences or other information you provide us with;

2. Analyze your use of our services. We may use COOKIES or similar technologies to understand what activities you use HelloFace services for, or which services are most popular;

3. Advertising optimization. COOKIES or similar technologies help us to serve you relevant advertising based on your information rather than general advertising.

While we use COOKIES or similar technologies for the above purposes, we may provide aggregated non-personally identifiable information collected through COOKIES or similar technologies to advertisers and other partners for analyzing how you and other users use HelloFace services and for Advertising Services.

There may be cookies or similar technologies placed by advertisers and other partners on the HelloFace service. These cookies and or similar technologies may collect non-personally identifiable information about you to analyze how users use these services, send you advertisements that may be of interest to you, or evaluate the effectiveness of advertising services. The collection and use of such information by these third-party cookies or similar technologies are not subject to this policy, but are subject to their own information protection statement. Please read the relevant policies carefully.

3. Personal Information We May Share, Transfer or Disclose (1) Sharing

We take the protection of your personal information very seriously. We will not share your personal information with any third party outside of HelloFace without your separate consent, except in the following cases:

1. Sharing necessary to implement our services/functions. In some cases, we need to share your information with third parties to realize the functions of our products and/or services and allow you to use the services you need normally, including: (1) To provide payment services Third-party payment institutions share corresponding transaction order information and payment amount information; (2) Necessary sharing with other suppliers, service providers and business partners related to our services/functions.

2. Necessary sharing with some of our partners. In order to carry out the necessary/reasonable business smoothly, meet your requirements, perform our obligations in the relevant user agreement or this policy, and exercise our rights or comply with legal requirements, we may need to contact some partners Sharing your information, including: (1) 2 data services (including online advertising monitoring, data statistics, data analysis, etc.) m-bold">Share log information and device information;(2) Provide product analysis services (including application crash analysis, network performance analysis, domain name resolution optimization) /span>'s partners share the statistical data of your product usage (such as crashes, flashbacks); (3) to provide marketing services (including advertising, Marketing) partners to share your relevant information(including: device information, mobile phone number);(4) How many people are shared with the partners who entrust us to promote Read their promotional information or purchase products after seeing such information, or provide them with non-personally identifiable statistical information to help them understand their audience or customers; (5) Other necessary for some of our partners shared.

3. Necessary sharing with our affiliates. In order for us to provide you with consistent services based on a unified account system and to facilitate your unified management, system and account security, etc., your personal information may be shared between us and our affiliates as necessary , including: (1) In order to help you save time and simplify the operation process, you can log in without repeated registration after registering our HelloFace mobile account, and your account-related information will be necessary in our products and our affiliates. Sharing; (2) In order to enable you to have a consistent and interesting browsing, advertisement and other service experience in our products and/or services of our affiliates, you know and agree that your account information, device information, relevant browsing data Information that reflects your usage habits and preferences may be shared with our affiliates.

4. To achieve the other purposes described in the "How We Collect and Use Personal Information" section of Article 1 of this policy. 5. To perform our obligations and exercise our rights in this Policy or other agreements we have with you.

6. To the extent permitted by laws and regulations, in order to comply with the law, protect us and our affiliates or partners, you or other HelloFace users or the public interest, property or safety from damage, such as to prevent fraud, etc. For illegal activities and to reduce credit risk, we may exchange information with other companies and organizations. However, this does not include information that is sold, rented, shared or otherwise disclosed for profit in violation of the commitments made in this policy.

7. In response to your legal needs or with your authorization.

8. Provide your information at the legal request of your guardian.

9. Provided according to the single service agreement signed with you (including the electronic agreement signed online and the corresponding platform rules) or other legal documents.

10. Provided based on academic research.

11. Provided based on social and public interests that comply with laws and regulations.

We will only share your personal information for legitimate, legitimate, necessary, specific, and explicit purposes. We will sign strict confidentiality agreements with companies, organizations and individuals with whom we share personal information, requiring them to process information in accordance with our instructions, this policy and any other relevant confidentiality and security measures. (2) Transfer

1. As our business continues to develop, we may conduct mergers, acquisitions, asset transfers or similar transactions, and your information may be part of such transactions and was transferred. We will require new companies and organizations that hold your personal information to continue to be bound by this policy, otherwise, we will require the companies and organizations to seek your authorization and consent again.

2. After obtaining your explicit consent, we will transfer your personal information to a third party.

(3) Disclosure

We will only disclose your personal information under the following circumstances and subject to industry-standard security precautions:

1. According to your needs, disclose the information you specify in the disclosure method that you expressly agree to.

2. When it is necessary to provide your information according to the requirements of laws, regulations, mandatory administrative law enforcement or judicial requirements, we may disclose your information according to the requested information type and disclosure method. Under the premise of compliance with laws and regulations, when we receive the above-mentioned request for information disclosure, we will require the recipient to issue corresponding legal documents, such as subpoenas or investigation letters. We strongly believe in being as transparent as possible about the information we are asked to provide, to the extent permitted by law. All requests are carefully reviewed to ensure they have a legitimate basis and are limited to data law enforcement has a legitimate right to obtain for specific investigative purposes.

(4) Exceptions to prior authorization and consent when sharing, transferring and disclosing information

In the following cases, sharing, transferring and disclosing your information does not require your prior authorization and consent:

1. Directly related to national security and national defense security;

2. Directly related to public safety, public health, and major public interests;

3. Directly related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial and execution of judgments;

4. In order to protect your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;

5. Information you disclose to the public by yourself;

6. Collecting information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;

7. Related to our fulfillment of the obligations stipulated by laws and regulations.

According to the law, sharing, transferring, and disclosing de-identified personal information, and ensuring that the data recipient cannot recover and re-identify the subject of the information, does not belong to the external sharing of personal information, Transfer and public disclosure, the storage and processing of such data will not require further notice to you and your consent. 4. How we store and protect personal information (1) Storage of personal information

Unless otherwise required by laws, regulations or regulatory authorities, we will only store your personal information for the shortest period of time necessary for the purposes described in this policy. If we terminate the service or operation, we will stop the collection of your personal information in a timely manner, and will notify you in advance in compliance with relevant laws and regulations, and delete or delete your personal information after the termination of the service or operation. Anonymization, unless otherwise stipulated by laws and regulations or regulatory authorities.

Personal information collected and generated during our operations in the People's Republic of China is stored in China, except in the following cases:

1. There are clear provisions in laws and regulations;

2. Obtain your authorization and consent;

For the above situations, we will ensure that it is implemented in accordance with national laws and regulations and the provisions of relevant regulatory authorities, and provide adequate protection for your personal information.

(2) Protection of personal information

We attach great importance to information security, have established a dedicated security team, and take all reasonable and feasible measures to protect your personal information

1. Data security technical measures

We will adopt industry-standard security protection measures, including establishing reasonable system specifications and security technologies to prevent unauthorized access, use, and modification of your personal information, and to avoid data damage or loss.

Our services adopt a variety of encryption technologies. For example, in some HelloFace services, we will use encryption technology (such as SSL) to encrypt and save your personal information, and isolate it through isolation technology to protect your personal information. Personal information.

When personal information is used, such as information display and information association calculation, we will use a variety of data desensitization technologies to enhance the security of information in use.

We will also use strict data access control and multi-factor authentication technology to protect personal information and prevent data from being used illegally.

2. Other security measures we take to protect personal information

We have an industry-leading data security management system with data as the core and around the data life cycle, which improves the security of the entire system from multiple dimensions such as organizational construction, system design, personnel management, and product technology. We manage and regulate the storage and use of personal information by establishing a data classification and grading system, data security management specifications, and data security development specifications.

We have comprehensive security controls over data through contact confidentiality agreements, monitoring and auditing mechanisms. We also conduct security and privacy protection training courses to enhance employees' security awareness and awareness of personal information protection policies and related procedures.

3. We only allow HelloFace employees and partners who need to know this information to access your personal information, and have set up strict access control and monitoring mechanisms for this purpose. We also require all personnel who may have access to your personal information to fulfill corresponding confidentiality obligations. Failure to fulfill these obligations may result in legal liability or suspension of the partnership with HelloFace.

4. The Internet is not an absolutely secure environment, and the communication with other users such as email, instant messaging, social software or other service software cannot be completely encrypted. We recommend that you use complex passwords when using such tools , and take care to protect the security of your information. When communicating with third parties or purchasing goods and services through HelloFace services, you will inevitably disclose your information, such as contact information or postal address, to the counterparty or potential counterparty. Please properly protect your information and only provide it to others when necessary.

5. The Internet environment is not 100% secure, and we will try our best to ensure or guarantee the security of the personal information you send to us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of personal information, resulting in damage to your legitimate rights and interests, we will assume corresponding legal responsibilities.

6. Security incident handling

In order to deal with the possible risks of personal information leakage, damage and loss, we have formulated a number of systems to clarify the classification and grading standards of security incidents and security vulnerabilities and the corresponding processing procedures. We have also established an emergency response team for security incidents. In accordance with the requirements of security incident handling specifications, we have launched security plans for different security incidents to stop losses, analyze, locate, formulate remedial measures, and cooperate with relevant departments to trace and combat the source. We also regularly organize internal training and emergency drills to enable our relevant staff to master the corresponding emergency response strategies and procedures.

In the event of an unfortunate information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the measures we have taken or will take, and you can prevent and reduce the Advice on risks, remedies for you, etc. At the same time, we will promptly inform you of the relevant information of the event by email, letter, telephone, push notification, etc. When it is difficult to inform the information subjects one by one, we will publish announcements in a reasonable and effective way. At the same time, we will also proactively report the handling of information security incidents in accordance with the requirements of regulatory authorities.

Please understand that due to technical limitations and risk prevention limitations, even if we have strengthened security measures as much as possible, we cannot always guarantee 100% information security. You need to understand that the system and communication network you use to access HelloFace services may have problems due to circumstances beyond our control.

Please keep your account, password and other identity elements safe. When you use HelloFace services, we will identify you through your account number, password and other identity elements. Once you disclose the aforementioned information, you may suffer losses and may be detrimental to you. If you find that your account number, password and/or other identity elements may or have been leaked, please contact us immediately so that we can take appropriate measures in a timely manner to avoid or reduce related losses. 5. How to manage your personal information (1) Access, update and delete

We will do everything possible to take appropriate technical means to ensure that you can access, update and correct your registration information or other personal information provided when using our services. When accessing, updating, correcting and deleting your personal information, we may require you to authenticate to protect the security of your account. The extent and manner in which you access, modify and delete personal information will depend on the specific service you use. For example, if you want to stop sharing your geographic location information when you use geographic location-related services, you can stop sharing by turning off the mobile phone location function, and the closing method of software and hardware service providers and communication service providers. It is recommended that you read this policy carefully .

You can click [My]-[Settings]-[Privacy Settings] to access, update, correct and delete HelloFace application data information, change privacy settings or operate Turn off the device function in the system, or email to facenew2022@163.com to access, update, correct and delete HelloFace application data information or change the scope of consent or Withdraw your authorization. Please understand that after you perform the above operations, we will not be able to continue to provide you with the services corresponding to the withdrawal of consent or authorization, but will not affect the previous personal information processing based on your authorization.

(2) Public and sharing

Our services allow you to publicly share information about you, such as information you upload or post on the HelloFace service, not only with your social network, but also with all users of the service. As long as you do not delete the information you have disclosed or shared, the relevant information may remain in the public domain; even if you delete the shared information, the relevant information may still be independently cached, copied or stored by other users or third parties not controlled by us, or kept in the public domain by other users or such third parties. If you disclose or share your information through the above channels, we will not be held responsible for the disclosure of your information. Therefore, we remind and ask you to carefully consider whether to disclose or share your information through the above channels.

(3) Account cancellation

We support you to cancel the previously registered account at any time, you can do it in the following ways:

(1) Apply for cancellation by sending an email to facenew2022@163.com;

We will cancel your account within 15 days after checking. After your account is cancelled, we will stop providing all or part of HelloFace's services to you, and delete or anonymize your personal information according to your request, unless otherwise provided by laws and regulations.

(4) Change the scope of your authorization and consent

You can choose whether to disclose personal information to us. Some personal information is necessary to use HelloFace services, but the provision of most other information is at your discretion. You can change the scope of your authorization to continue to collect information or withdraw your authorization by deleting information, turning off device functions, and canceling your account.

When the authorization is withdrawn, we cannot continue to provide you with the services corresponding to the withdrawn authorization, and we will no longer process your corresponding information. However, your decision to withdraw the authorization will not affect the previous information processing based on your authorization.

(5) Complaints and reports

You can send a complaint or report to facenew2022@163.com. We receive your questions, comments or suggestions and process them within fifteen days of verifying your user identity.

(6) Respond to your request

For your security, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request. For your reasonable requests, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost as appropriate. For those that are unnecessarily repetitive, require excessive technical means (eg, need to develop new systems or fundamentally change existing practices), pose a risk to the legitimate rights and interests of others, or are highly impractical (eg, involve backing up information stored on tapes). requests, we may refuse them.

We will not be able to respond to your request if:

1. Related to our performance of the obligations stipulated by laws and regulations;

2. Directly related to national security and national defense security;

3. Directly related to public safety, public health, and major public interests;

4. Directly related to criminal investigation, prosecution, trial and enforcement of judgments;

5. We have sufficient evidence to show that you have subjective malice or abuse of rights;

6. In order to protect your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;

7. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;

8. Involving commercial secrets

6. Third-party services

HelloFace Services may access or link to services provided by third parties. Include:

1. You can use the "Share" button to share some HelloFace service contents to third-party services, or you can share third-party service contents to HelloFace services. These functions may collect your information (including your log information), and may install COOKIES in your device to function properly;

2. We provide you with links through advertisements or other means of our services so that you can link to third-party services;

3. Other situations of accessing third-party services. For example, In order to achieve the purposes stated in this policy, we may access SDKs or other similar applications (such as embedded codes, plug-ins, etc.) provided by third-party service providers, In order to provide you with better customer service and user experience. At present, the third-party service providers we access mainly include the following types:

(1) For advertising-related services, including advertising display, advertising data monitoring/statistics, etc.;

(2) Used for message push function, including mobile phone manufacturer Push push, specific event reminder, favorite content recommendation, etc.;

(3) For payment-related services, including order payment, transaction behavior verification, income settlement, payment information summary statistics, etc.;

(4) Used to obtain device location permissions, collect device information and log information, etc. with your consent;

(5) Used for third-party authorization services, including third-party account login, sharing relevant content to third-party products, etc.;

(6) Used to support product function modules, including video playback, voice recognition, content storage, etc.;

(7) It is used to optimize product performance, including improving hardware distribution and network capability, reducing server costs, and hot-fixing functions;

(8) It is used for account security and product reinforcement related services, including network monitoring, domain name resolution, anti-hijacking, anti-spam and anti-cheating, encryption and decryption services, etc.

VII. Protection of minors

1. If you are a minor under the age of 18, before using the "HelloFace" software and related services, you should read and read together under the supervision and guidance of your parents or other guardians before using the "HelloFace" software and related services. Agree to this Privacy Policy.

2. We protect the personal information of minors in accordance with the relevant national laws and regulations, only when permitted by law, express consent of parents or other guardians or necessary to protect minors Collect, use, share or disclose personal information of minors; if we discover that we have received personal information from minors without prior verifiable parental consent, we will try to delete the relevant information as soon as possible.

3. If you are the guardian of a minor, when you have questions about the personal information of the minor under your guardianship, please contact us through the contact information published in this Privacy Policy connect.

VIII. Revisions and Notices

In order to provide you with better services, we may revise the terms of this policy in a timely manner according to the updates of HelloFace services and the relevant requirements of laws and regulations, and such revisions constitute this policy a part of. We will post any changes to this policy on this page. For major changes, we will also provide more prominent notices (including APP announcements, push notifications, pop-up prompts or other methods), The major changes referred to in this policy include but are not limited to:

1. Our service model has undergone major changes. Such as the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.;

2. We have made significant changes in our ownership structure. Such as business adjustments, bankruptcy mergers, etc. caused by changes in owners, etc.;

3. The main objects of personal information sharing, transfer or public disclosure have undergone major changes;

4. Your right to participate in the processing of personal information and the way it is exercised have undergone significant changes;

5. The responsible department, contact information and complaint channels that we are responsible for handling personal information security have undergone major changes;

6. Other important or may seriously affect your personal rights and interests.

Any changes we make will put your satisfaction first. We encourage you to review our Privacy Policy each time you use HelloFace services.

IX. How to contact us

We have established a dedicated department for personal information protection, which will protect your personal information in accordance with this policy. If you have complaints and reports about online information security, or you have any questions, comments or suggestions about this policy, HelloFace's privacy practices, or your information, please contact HelloFace's personal information protection officer, You can contact us at facenew2022@163.com

Generally, we will address your questions, comments or suggestions within received and verified your user identity within fifteen working days. If you are not satisfied with our handling, you can also file a complaint or report to the department that performs the responsibility of personal information protection.